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Our playbook for segments across new onboarding cohorts

felix_quinn_b7c05

We measured churn before and after turning on auto-theming. The result surprised us. Anyone seen the same?

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zoe_quinn_70b1a

Worth checking your NPS window. Ours was skewed until we narrowed it.

nadia_webb_067e4

Honestly session replay didn't move churn for us. Zendesk did more.

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