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Best way to set up CSAT surveys for our SMB tier?

felix_rourke_c9177

We measured CSAT before and after turning on segments. The result surprised us. Anyone seen the same?

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ruth_trin_d8f88

Honestly CES tracking didn't move CSAT for us. Zendesk did more.

ravi_lund_500c7

Following. We're about to do the same thing for new onboarding cohorts.

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