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Our playbook for the in-app survey across self-serve users

felix_rourke_17b64

We measured CES before and after turning on NPS surveys. The result surprised us. Anyone seen the same?

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priya_sato_6d213

+1. The Segment step is where ours kept breaking.

paul_frei_5ec0f

+1. The Intercom step is where ours kept breaking.

cole_vance_b7664

Spent a week on this. The fix was tying dashboards to the account owner field.

carl_sato_93580

We hit this too. Scoping dashboards to new onboarding cohorts first made it manageable.

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