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Stopping CES from sliding after we rolled it out to the support team?

yuki_webb_1cab8

Quick one. Since we switched CRMs last month, our the health score has been all over the place. Is that a CES tracking config issue or are we reading it wrong?

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Comments

theo_pratt_82efe

+1. The Zapier step is where ours kept breaking.

elena_pratt_dc2ee

Honestly CSAT surveys didn't move the health score for us. Zapier did more.

sam_sato_dca8f

We measure churn weekly now and it's made the feedback widget decisions much easier.

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