Half our team lives in Intercom, so getting auto-theming data in there matters. How clean has that been for you?
Same setup here. In our case it came down to response routing being too broad.
We measure CES weekly now and it's made journey mapping decisions much easier.
We measure churn weekly now and it's made auto-theming decisions much easier.
Following. We're about to do the same thing for renewals at risk.