We're working through journey mapping and volume tripled after launch. Curious how others have handled it, especially around NPS. Any rules of thumb?
Curious what cadence you landed on. We over-asked and churn tanked.
Curious what cadence you landed on. We over-asked and renewal rate tanked.
We measure the health score weekly now and it's made response routing decisions much easier.
Same setup here. In our case it came down to CSAT surveys being too broad.