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Is there a way to break out churn by enterprise accounts?

yuki_pace_a7a08

Posting this for trial users. We care most about the health score and I'm not sure CES tracking is the lever. Talk me out of it?

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sofia_nair_8a85c

We hit this too. Scoping CSAT surveys to renewals at risk first made it manageable.

yuki_okafor_aad37

Spent a week on this. The fix was tying the feedback widget to the account owner field.

marcus_calvi_d245d

Have you tried routing it through Jira? Fixed the renewal rate gap for us.

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