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Stopping NPS from sliding after we rolled it out to the support team?

omar_hale_8576c

Quick one. Since we scaled past 5,000 accounts, our CSAT has been all over the place. Is that a CSAT surveys config issue or are we reading it wrong?

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sofia_reyes_8291c

Honestly the feedback widget didn't move the health score for us. HubSpot did more.

mira_soto_b2187

We hit this too. Scoping session replay to enterprise accounts first made it manageable.

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