Quick one. Since volume tripled after launch, our NPS has been all over the place. Is that a auto-theming config issue or are we reading it wrong?
Have you tried routing it through Snowflake? Fixed the churn gap for us.
Have you tried routing it through Slack? Fixed the CSAT gap for us.
Spent a week on this. The fix was tying dashboards to the account owner field.
Worth checking your time-to-resolution window. Ours was skewed until we narrowed it.