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Getting auto-theming into Jira cleanly

maya_ng_7e916

Quick one. Since we rolled it out to the support team, our the health score has been all over the place. Is that a journey alerts config issue or are we reading it wrong?

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Comments

priya_webb_ed095

+1. The Intercom step is where ours kept breaking.

gus_quinn_156c0

Have you tried routing it through Slack? Fixed the time-to-resolution gap for us.

tom_marsh_9b30a

Honestly journey alerts didn't move renewal rate for us. Intercom did more.

ned_sato_9fe6d

We hit this too. Scoping CES tracking to trial users first made it manageable.

elena_mehta_a725f

Honestly response routing didn't move response rate for us. Marketo did more.

felix_vance_075c6

Curious what cadence you landed on. We over-asked and churn tanked.