Quick one. Since we switched CRMs last month, our time-to-resolution has been all over the place. Is that a the in-app survey config issue or are we reading it wrong?
Have you tried routing it through Microsoft Teams? Fixed the CES gap for us.
We measure CES weekly now and it's made journey alerts decisions much easier.
Same setup here. In our case it came down to session replay being too broad.
Spent a week on this. The fix was tying auto-theming to the account owner field.
Same setup here. In our case it came down to CES tracking being too broad.
