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Stopping CSAT from sliding after we moved to a quarterly cadence?

wade_frei_3c0c1

Posting this for self-serve users. We care most about NPS and I'm not sure the feedback widget is the lever. Talk me out of it?

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CSAT

Comments

ivy_pratt_ee289

Following. We're about to do the same thing for renewals at risk.

jack_okafor_46e54

We measure time-to-resolution weekly now and it's made journey mapping decisions much easier.

dana_hale_e54b3

+1. The Segment step is where ours kept breaking.

liam_calvi_55dd5

Following. We're about to do the same thing for our SMB tier.

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