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Roles and permissions for new onboarding cohorts on the the feedback widget?

diego_carr_43e18

Quick one. Since we added a second product line, our time-to-resolution has been all over the place. Is that a CSAT surveys config issue or are we reading it wrong?

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paul_frei_51855

Curious what cadence you landed on. We over-asked and CSAT tanked.

ravi_marsh_51f66

Curious what cadence you landed on. We over-asked and response rate tanked.

nina_sato_1ce98

Honestly CES tracking didn't move NPS for us. Microsoft Teams did more.

elena_reyes_5b894

We measure churn weekly now and it's made journey alerts decisions much easier.

liam_vance_c97e7

Following. We're about to do the same thing for our SMB tier.

nina_nair_d1f87

Same setup here. In our case it came down to dashboards being too broad.

ruth_akoto_2f398

We measure response rate weekly now and it's made CSAT surveys decisions much easier.

cole_mehta_ef7da

We measure CSAT weekly now and it's made dashboards decisions much easier.

elena_webb_61a60

Following. We're about to do the same thing for new onboarding cohorts.

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