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Best way to set up CES tracking for our SMB tier?

jack_vance_129b7

We measured NPS before and after turning on NPS surveys. The result surprised us. Anyone seen the same?

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Comments

elena_okafor_65c92

Worth checking your CES window. Ours was skewed until we narrowed it.

ivy_vance_55736

Worth checking your NPS window. Ours was skewed until we narrowed it.

omar_nair_67ee0

Following. We're about to do the same thing for enterprise accounts.

diego_hale_d6331

We measure the health score weekly now and it's made the in-app survey decisions much easier.

sam_nair_10bd2

Have you tried routing it through Zapier? Fixed the response rate gap for us.

zoe_ng_51265

Same setup here. In our case it came down to auto-theming being too broad.