nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Zapier vs Slack for pushing response routing data?

marcus_voss_c1404

Quick one. Since we added a second product line, our time-to-resolution has been all over the place. Is that a journey mapping config issue or are we reading it wrong?

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Comments

nina_webb_4fc3d

Have you tried routing it through Microsoft Teams? Fixed the time-to-resolution gap for us.

sam_lund_c5009

Curious what cadence you landed on. We over-asked and churn tanked.

mira_okafor_e59ba

Have you tried routing it through Segment? Fixed the CES gap for us.

diego_akoto_b7383

Honestly the feedback widget didn't move CSAT for us. Zapier did more.

zoe_vance_017a3

We hit this too. Scoping dashboards to self-serve users first made it manageable.

maya_webb_8a4cc

Spent a week on this. The fix was tying journey alerts to the account owner field.