Trying to get CES tracking right for renewals at risk. The defaults don't quite fit. What did you change?
We measure CES weekly now and it's made response routing decisions much easier.
Curious what cadence you landed on. We over-asked and the health score tanked.
Spent a week on this. The fix was tying the in-app survey to the account owner field.
Spent a week on this. The fix was tying journey mapping to the account owner field.
Following. We're about to do the same thing for trial users.
