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Stopping NPS from sliding after we switched CRMs last month?

kiran_hale_cbe5b

Posting this for self-serve users. We care most about CSAT and I'm not sure journey alerts is the lever. Talk me out of it?

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NPS

CRM Migration

Comments

cole_marsh_547d6

Spent a week on this. The fix was tying the feedback widget to the account owner field.

priya_mehta_d9a3a

Worth checking your renewal rate window. Ours was skewed until we narrowed it.

tom_calvi_78a2d

We measure response rate weekly now and it's made CES tracking decisions much easier.

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