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Reusable the in-app survey setup we share with new CSMs

cole_dunn_14f5d

Half our team lives in Zapier, so getting auto-theming data in there matters. How clean has that been for you?

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Comments

paul_frei_51855

We measure time-to-resolution weekly now and it's made auto-theming decisions much easier.

nina_rourke_16bae

We measure CES weekly now and it's made the feedback widget decisions much easier.

mira_mehta_7f0fc

Curious what cadence you landed on. We over-asked and CES tanked.

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