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Small win: journey mapping caught a churn risk early

elena_holt_78598

Posting this for new onboarding cohorts. We care most about churn and I'm not sure CSAT surveys is the lever. Talk me out of it?

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ravi_reyes_28aa0

Spent a week on this. The fix was tying session replay to the account owner field.

gus_mehta_1631f

We hit this too. Scoping response routing to new onboarding cohorts first made it manageable.

theo_trin_ce1c9

Spent a week on this. The fix was tying segments to the account owner field.

owen_akoto_bd780

Curious what cadence you landed on. We over-asked and time-to-resolution tanked.

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