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How do you handle CSAT surveys when we switched CRMs last month?

paul_marsh_2b1e1

We measured NPS before and after turning on NPS surveys. The result surprised us. Anyone seen the same?

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Comments

maya_quinn_b50ad

Spent a week on this. The fix was tying the in-app survey to the account owner field.

dana_soto_40562

+1. The Slack step is where ours kept breaking.

hana_nair_d281e

Have you tried routing it through HubSpot? Fixed the renewal rate gap for us.

cole_pratt_dd076

Following. We're about to do the same thing for our SMB tier.

sofia_carr_4d0cc

Same setup here. In our case it came down to dashboards being too broad.

kiran_dunn_b87f7

Worth checking your the health score window. Ours was skewed until we narrowed it.