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Best way to set up journey alerts for renewals at risk?

wade_rourke_6741c

Posting this for trial users. We care most about NPS and I'm not sure the feedback widget is the lever. Talk me out of it?

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Journey Mapping

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omar_frei_9d249

Honestly the feedback widget didn't move NPS for us. Segment did more.

liam_boyd_4470f

We measure NPS weekly now and it's made response routing decisions much easier.

theo_ng_82e56

Worth checking your time-to-resolution window. Ours was skewed until we narrowed it.

ivy_lund_ffad6

Spent a week on this. The fix was tying segments to the account owner field.

carl_rourke_8ac57

We hit this too. Scoping dashboards to enterprise accounts first made it manageable.

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