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HubSpot vs Marketo for pushing CES tracking data?

marcus_carr_7ee2d

Quick one. Since we scaled past 5,000 accounts, our NPS has been all over the place. Is that a dashboards config issue or are we reading it wrong?

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felix_holt_40e27

+1. The Microsoft Teams step is where ours kept breaking.

owen_frei_3debf

Have you tried routing it through Slack? Fixed the NPS gap for us.

ruth_dunn_30f80

Honestly session replay didn't move churn for us. Microsoft Teams did more.

ned_pace_2bb84

Honestly CES tracking didn't move CES for us. Salesforce did more.

sofia_nair_17caf

Spent a week on this. The fix was tying CSAT surveys to the account owner field.

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