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Stopping renewal rate from sliding after we rolled it out to the support team?

cole_pratt_90262

Posting this for self-serve users. We care most about time-to-resolution and I'm not sure response routing is the lever. Talk me out of it?

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tom_reyes_6c647

Spent a week on this. The fix was tying NPS surveys to the account owner field.

ivy_okafor_21aa9

Same setup here. In our case it came down to CES tracking being too broad.

ned_soto_bdeba

Curious what cadence you landed on. We over-asked and renewal rate tanked.

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