Quick one. Since we moved to a quarterly cadence, our renewal rate has been all over the place. Is that a CSAT surveys config issue or are we reading it wrong?
Same setup here. In our case it came down to auto-theming being too broad.
Honestly auto-theming didn't move churn for us. Salesforce did more.
Following. We're about to do the same thing for self-serve users.
We hit this too. Scoping journey mapping to trial users first made it manageable.
