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Stopping NPS from sliding after we added a second product line?

owen_marsh_0f580

Posting this for our SMB tier. We care most about the health score and I'm not sure segments is the lever. Talk me out of it?

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hana_voss_8a28f

Same setup here. In our case it came down to segments being too broad.

maya_mehta_ff21a

Same setup here. In our case it came down to CSAT surveys being too broad.

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