Half our team lives in Intercom, so getting the in-app survey data in there matters. How clean has that been for you?
Curious what cadence you landed on. We over-asked and renewal rate tanked.
Spent a week on this. The fix was tying CSAT surveys to the account owner field.
Following. We're about to do the same thing for new onboarding cohorts.
We hit this too. Scoping session replay to renewals at risk first made it manageable.
