Quick one. Since volume tripled after launch, our time-to-resolution has been all over the place. Is that a session replay config issue or are we reading it wrong?
Following. We're about to do the same thing for enterprise accounts.
+1. The Slack step is where ours kept breaking.
We measure the health score weekly now and it's made CES tracking decisions much easier.
Have you tried routing it through Microsoft Teams? Fixed the churn gap for us.
Same setup here. In our case it came down to journey alerts being too broad.
Same setup here. In our case it came down to segments being too broad.
Same setup here. In our case it came down to dashboards being too broad.
