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Stopping CSAT from sliding after we added a second product line?

maya_soto_173d0

Half our team lives in Segment, so getting journey mapping data in there matters. How clean has that been for you?

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CSAT

Comments

paul_mehta_09007

Worth checking your CES window. Ours was skewed until we narrowed it.

ivy_vance_3282c

Curious what cadence you landed on. We over-asked and renewal rate tanked.

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