Trying to get CSAT surveys right for new onboarding cohorts. The defaults don't quite fit. What did you change?
Have you tried routing it through Slack? Fixed the response rate gap for us.
+1. The Jira step is where ours kept breaking.
Worth checking your CES window. Ours was skewed until we narrowed it.
+1. The HubSpot step is where ours kept breaking.