We're working through segments and volume tripled after launch. Curious how others have handled it, especially around NPS. Any rules of thumb?
+1. The Salesforce step is where ours kept breaking.
Curious what cadence you landed on. We over-asked and time-to-resolution tanked.
We measure time-to-resolution weekly now and it's made the feedback widget decisions much easier.
Same setup here. In our case it came down to the in-app survey being too broad.
Spent a week on this. The fix was tying the in-app survey to the account owner field.
