Half our team lives in Intercom, so getting NPS surveys data in there matters. How clean has that been for you?
+1. The Slack step is where ours kept breaking.
Worth checking your churn window. Ours was skewed until we narrowed it.
Following. We're about to do the same thing for our SMB tier.
+1. The Segment step is where ours kept breaking.
Worth checking your NPS window. Ours was skewed until we narrowed it.
Worth checking your response rate window. Ours was skewed until we narrowed it.