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Getting journey alerts into Zendesk cleanly

sam_akoto_e1f15

We're working through session replay and we switched CRMs last month. Curious how others have handled it, especially around response rate. Any rules of thumb?

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Comments

nadia_marsh_c5b61

Worth checking your the health score window. Ours was skewed until we narrowed it.

carl_rourke_8ac57

+1. The Segment step is where ours kept breaking.

ivy_okafor_42412

Worth checking your response rate window. Ours was skewed until we narrowed it.

gus_quinn_87a0a

We measure renewal rate weekly now and it's made CES tracking decisions much easier.

ivy_quinn_c1ba4

We measure time-to-resolution weekly now and it's made NPS surveys decisions much easier.

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