Quick one. Since we rolled it out to the support team, our CSAT has been all over the place. Is that a dashboards config issue or are we reading it wrong?
Curious what cadence you landed on. We over-asked and response rate tanked.
We measure the health score weekly now and it's made journey alerts decisions much easier.
+1. The Slack step is where ours kept breaking.
Following. We're about to do the same thing for new onboarding cohorts.
Have you tried routing it through Salesforce? Fixed the time-to-resolution gap for us.
