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Is there a way to break out time-to-resolution by new onboarding cohorts?

sam_mehta_552bb

Posting this for our SMB tier. We care most about the health score and I'm not sure NPS surveys is the lever. Talk me out of it?

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Time to Resolution

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yuki_pratt_5c49c

Have you tried routing it through Salesforce? Fixed the response rate gap for us.

nadia_lund_67b0c

Worth checking your CES window. Ours was skewed until we narrowed it.

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