We're working through the in-app survey and we rolled it out to the support team. Curious how others have handled it, especially around churn. Any rules of thumb?
Following. We're about to do the same thing for renewals at risk.
Have you tried routing it through Intercom? Fixed the response rate gap for us.
Following. We're about to do the same thing for trial users.
+1. The Slack step is where ours kept breaking.
