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Pulling the health score out through the API for our warehouse

tara_nair_08777

We measured response rate before and after turning on the in-app survey. The result surprised us. Anyone seen the same?

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paul_quinn_90d7c

Worth checking your time-to-resolution window. Ours was skewed until we narrowed it.

mira_calvi_9274d

Worth checking your churn window. Ours was skewed until we narrowed it.

jack_webb_f639e

Same setup here. In our case it came down to the in-app survey being too broad.

bea_vance_4329a

Same setup here. In our case it came down to segments being too broad.

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