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Best way to set up segments for self-serve users?

owen_pratt_78547

We're working through segments and we added a second product line. Curious how others have handled it, especially around CSAT. Any rules of thumb?

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mira_calvi_6ae54

Curious what cadence you landed on. We over-asked and time-to-resolution tanked.

theo_trin_d0395

+1. The HubSpot step is where ours kept breaking.

dana_pratt_2045c

Following. We're about to do the same thing for our SMB tier.

tom_pace_f9878

Same setup here. In our case it came down to the in-app survey being too broad.

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