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How we cut CSAT reporting from days to minutes

ivy_marsh_58dba

We measured response rate before and after turning on CSAT surveys. The result surprised us. Anyone seen the same?

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felix_lund_abfe8

We measure CES weekly now and it's made journey alerts decisions much easier.

nina_voss_d3350

Worth checking your response rate window. Ours was skewed until we narrowed it.

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