Trying to get segments right for new onboarding cohorts. The defaults don't quite fit. What did you change?
Following. We're about to do the same thing for enterprise accounts.
Curious what cadence you landed on. We over-asked and renewal rate tanked.
+1. The Intercom step is where ours kept breaking.
Spent a week on this. The fix was tying NPS surveys to the account owner field.
Have you tried routing it through Snowflake? Fixed the churn gap for us.
Same setup here. In our case it came down to CES tracking being too broad.
