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journey alerts behaving oddly since we scaled past 5,000 accounts — ideas?

nadia_rourke_ccd66

We're working through session replay and we rolled it out to the support team. Curious how others have handled it, especially around CSAT. Any rules of thumb?

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Journey Mapping

Enterprise

Comments

lena_dunn_8fcc5

Following. We're about to do the same thing for enterprise accounts.

sofia_pratt_75739

Have you tried routing it through Zapier? Fixed the CSAT gap for us.

owen_calvi_63905

We hit this too. Scoping CES tracking to renewals at risk first made it manageable.

sofia_voss_8bc93

Worth checking your NPS window. Ours was skewed until we narrowed it.

liam_pratt_3f862

Worth checking your churn window. Ours was skewed until we narrowed it.