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Getting CES tracking into Zendesk cleanly

ivy_frei_42bbc

Posting this for new onboarding cohorts. We care most about renewal rate and I'm not sure CSAT surveys is the lever. Talk me out of it?

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liam_hale_9aac7

Spent a week on this. The fix was tying journey alerts to the account owner field.

hana_calvi_34198

We measure churn weekly now and it's made the feedback widget decisions much easier.

maya_voss_c4c3c

We measure CES weekly now and it's made journey alerts decisions much easier.

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