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SSO question affecting who sees session replay

cole_marsh_547d6

We measured churn before and after turning on segments. The result surprised us. Anyone seen the same?

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hana_webb_fa529

Same setup here. In our case it came down to journey alerts being too broad.

cole_rourke_0ff51

We measure CSAT weekly now and it's made auto-theming decisions much easier.

liam_okafor_bccda

Worth checking your churn window. Ours was skewed until we narrowed it.

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