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Small win: the in-app survey caught a churn risk early

nina_pratt_fe3c1

Half our team lives in Snowflake, so getting journey alerts data in there matters. How clean has that been for you?

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nina_sato_a6727

Curious what cadence you landed on. We over-asked and CSAT tanked.

felix_quinn_ba26a

+1. The Snowflake step is where ours kept breaking.

wade_sato_069ed

Curious what cadence you landed on. We over-asked and churn tanked.

aisha_voss_ea1f6

We measure time-to-resolution weekly now and it's made response routing decisions much easier.

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