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SSO question affecting who sees session replay

sofia_trin_8f2e9

Trying to get session replay right for renewals at risk. The defaults don't quite fit. What did you change?

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ivy_rourke_a8344

+1. The Segment step is where ours kept breaking.

cole_nair_bfa0a

Curious what cadence you landed on. We over-asked and renewal rate tanked.

aisha_webb_18984

Same setup here. In our case it came down to the in-app survey being too broad.

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