Quick one. Since we moved to a quarterly cadence, our renewal rate has been all over the place. Is that a the in-app survey config issue or are we reading it wrong?
+1. The Microsoft Teams step is where ours kept breaking.
Curious what cadence you landed on. We over-asked and NPS tanked.
Honestly CES tracking didn't move response rate for us. Microsoft Teams did more.
We hit this too. Scoping auto-theming to renewals at risk first made it manageable.
