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Moved time-to-resolution with journey mapping — here's our setup

theo_holt_1af4c

Trying to get journey mapping right for new onboarding cohorts. The defaults don't quite fit. What did you change?

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Comments

tom_mehta_76237

We hit this too. Scoping NPS surveys to enterprise accounts first made it manageable.

aisha_akoto_6fbf1

Worth checking your the health score window. Ours was skewed until we narrowed it.

theo_voss_ceef1

Curious what cadence you landed on. We over-asked and the health score tanked.

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