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How do you handle journey mapping when we added a second product line?

bea_boyd_892f6

Quick one. Since we rolled it out to the support team, our NPS has been all over the place. Is that a auto-theming config issue or are we reading it wrong?

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Journey Mapping

Comments

esme_hale_b24af

Same setup here. In our case it came down to response routing being too broad.

bea_rourke_bf777

We hit this too. Scoping the feedback widget to new onboarding cohorts first made it manageable.

sam_hale_a4924

We hit this too. Scoping the in-app survey to our SMB tier first made it manageable.

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