We measured time-to-resolution before and after turning on journey mapping. The result surprised us. Anyone seen the same?
Spent a week on this. The fix was tying journey alerts to the account owner field.
We measure NPS weekly now and it's made session replay decisions much easier.
+1. The Zapier step is where ours kept breaking.
Honestly NPS surveys didn't move CSAT for us. HubSpot did more.