We're working through CES tracking and we rolled it out to the support team. Curious how others have handled it, especially around CES. Any rules of thumb?
Curious what cadence you landed on. We over-asked and renewal rate tanked.
Honestly auto-theming didn't move CSAT for us. Zendesk did more.
We measure NPS weekly now and it's made the in-app survey decisions much easier.
