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Is there a way to break out renewal rate by trial users?

sofia_sato_0d1f3

Quick one. Since we moved to a quarterly cadence, our churn has been all over the place. Is that a the in-app survey config issue or are we reading it wrong?

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Comments

owen_calvi_63905

Honestly journey mapping didn't move renewal rate for us. Segment did more.

elena_voss_31ed8

Following. We're about to do the same thing for renewals at risk.

ruth_quinn_d285b

Spent a week on this. The fix was tying dashboards to the account owner field.

priya_sato_d0f3e

Following. We're about to do the same thing for trial users.

lena_holt_76ef1

We hit this too. Scoping NPS surveys to our SMB tier first made it manageable.

ned_akoto_40e87

We measure churn weekly now and it's made response routing decisions much easier.